Trade program — questions, honestly answered.

You submit a project brief by phone, email, or through the form on /trade. We respond within one business day with a confirmed scope, a named account manager, and a trade-account pricing summary for the project. From that point onward every communication — pickup scheduling, condition reports, restoration approvals, return logistics — routes through one person. Each trade account is set up against your firm, not against the end client.

Your account manager is a senior member of our atelier team who owns every project routed under your account. They confirm scope, coordinate pickup, issue arrival-condition reports, walk through any restoration recommendations with you, manage the install timeline, and archive completion documentation against your account. The same person handles every project from your firm — so the relationship deepens over time rather than resetting on each piece.

Yes. Multi-piece projects are standard trade work — full residential installs, estate handovers, post-renovation reinstalls. We pick up the inventory in a single coordinated visit, issue a project-level wash plan with piece-by-piece notes, and return the entire scope on the agreed install date. For projects of more than ten pieces we typically allocate the atelier wash floor in your name for the duration of the work.

Yes. Every trade-routed rug receives an arrival-condition photo set, a written wash plan, restoration notes where applicable, and a completion photo report. These are shared with you within 48 hours of arrival at the atelier and again on completion, and archived against your account for future reference. We can issue formal condition reports for insurance, estate, or appraisal purposes on request.

Often, yes — but we tell you what is possible at intake, not after the rug is in our care. Standard hand-wash on a contemporary piece is seven to fourteen days; antique restoration scales from there. Where the install date is fixed, the account manager confirms at booking whether the timeline is achievable, and if rush handling applies. We never accept a project we cannot return on schedule.

Standard antique hand-wash with light restoration runs three to four weeks. Significant restoration — foundation reweaving, large color-restoration work, complex moth damage repair — typically runs four to eight weeks depending on the scope. For pieces under appraisal or with conservation requirements (museum-grade documentation, light-fast dye matching) we scope timeline at intake on a per-piece basis.

Yes. Estate handovers are a regular part of our trade book — full property inventory processed through the atelier before a residence is closed out or transferred. We provide piece-by-piece condition documentation suitable for appraisal and probate purposes, can liaise directly with estate managers and trustees, and handle the discretion the work requires.

Yes. Where you prefer, we coordinate the return delivery directly with the installer, contractor, or property manager on the project — including phased deliveries across an install schedule. The account manager keeps you copied on the logistics communication so the firm retains oversight without having to run the coordination personally.

Yes. Pickup directly from project sites is standard trade work — client residences, design studios, warehouses, staging facilities, estate properties. We bring an unmarked truck and a white-glove team, and the pickup is coordinated to your schedule and your discretion requirements. No third-party couriers handle trade pieces at any point in the journey.

Our standard complimentary pickup runs across Manhattan, the Hamptons, Westchester County, Greenwich, Stamford, and the priority Connecticut and New Jersey corridors. For trade projects outside that zone we routinely arrange extended pickup — Connecticut shoreline, Hudson Valley, Litchfield County, the Berkshires, eastern Long Island, Philadelphia Main Line. Quoted at intake.

Yes. The Hamptons summer season is peak trade work for us, and we allocate atelier capacity for it accordingly. Trade accounts receive priority scheduling from Memorial Day through Labor Day, with pickup and return coordinated around designer install dates. We recommend booking summer-install projects by April where possible to lock the schedule.

Trade accounts are priced at the project level rather than piece-by-piece on the public schedule. For a multi-piece install or estate handover the account manager scopes the work at intake, issues a single agreement for the project, and the rate applies across the full scope. Volume work, recurring projects, and long-running designer relationships receive ongoing trade pricing under one master account.

Yes. Every rug routed through the trade program is fully insured from the moment we pick it up — at your firm, at the client residence, at the project site — until the moment it is hand-placed in the receiving room. Our coverage is in addition to anything your firm or the end client carries, and we can issue certificates of insurance against your account on request.

Yes. Net 30 is standard for established trade accounts. New accounts are typically set up against a project deposit for the first one or two engagements, with Net 30 extended once the working relationship is established. Project pricing is invoiced against the firm, not the end client, unless you specifically request a direct-to-client billing arrangement.